Shipping policy

Shipping & Delivery Policy

Effective Date: September 2026

Website: https://sheeshamheritage.com

Brand: Sheesham Heritage

At Sheesham Heritage, we craft authentic, solid Sheesham wood furniture. Because our pieces are heavy, handcrafted, and built to order, they require specialized industrial packaging and dedicated B2B heavy surface transportation to ensure they reach your home in pristine condition.

1. Pan-India Delivery & Shipping Charges

  • Transparent Pricing: We offer Free Insured Surface Shipping across India on our primary catalog collections. The price you see on the product page is the final delivered price—there are zero hidden freight or packing charges at checkout.

  • Serviceable Pin Codes: We ship to most residential and commercial pin codes across India served by major heavy surface freight networks. In the rare event that a remote rural pin code cannot be serviced by our standard carriers, our support team will contact you within 24 hours of booking to arrange alternative local hub drop-off or issue an immediate 100% refund.

2. Processing, Dispatch & Delivery Timelines

  • Handcrafting & Workshop Preparation:

    • In-stock accent items: Dispatched within 3 to 5 business days.

    • Made-to-order & larger case goods: Require seasoning, assembly inspection, and finishing, dispatching within 7 to 12 business days.

  • Transit & Delivery Duration:

    • South & Central India: 4 to 7 business days post-dispatch.

    • North & West India: 5 to 9 business days post-dispatch.

    • East & North-East India: 7 to 12 business days post-dispatch.

  • Overall Estimated Delivery Window: Most customers receive their furniture within 10 to 18 business days from the date of confirmed payment.

3. Surface Logistics & Live Tracking

  • We partner exclusively with established surface freight and PTL (Part Truckload) carriers (such as Delhivery Heavy Surface, Safexpress, and regional surface logistics).

  • Once your furniture passes final workshop quality checks and is handed to the logistics carrier, you will receive an official Consignment Note / Docket Tracking Number via WhatsApp and email to track your shipment in real time.

4. Doorstep Delivery & Building Access Terms

  • Standard Delivery Scope: Standard shipping covers delivery to the ground floor doorstep or main residential/apartment entrance gate.

  • Elevators, Corridors & Stairwells: Heavy surface drivers and delivery teams are not licensed or insured for manual floor-lifting above the ground floor unless high-capacity service elevators are available and fit the cargo.

  • Fitment Responsibility: The buyer is strictly responsible for measuring entryway doors, corridors, stairwells, and elevator dimensions prior to ordering. Refusal to accept delivery due to doorways or staircases being too narrow is not eligible for return, exchange, or freight refunds.

  • Specialized Crane / Balcony Hoisting: Any specialized hoisting, local municipal clearances, or extra porter labor required for floor transit must be managed and paid for directly by the customer.

5. Multi-Layer Packaging & Assembly

  • Packaging Standard: Every piece is secured with multi-layer export-grade packaging: high-density foam edge-guards, heavy-duty bubble wrap, corrugated sheets, and strapped 5-ply outer cartons.

  • Assembly:

    • Accent furniture (side tables, consoles, stools) ships 100% fully assembled.

    • Large units (beds, large dining tables) ship in knockdown condition to protect timber joints during transport. All necessary bolts, hardware, and instructions are enclosed inside the package for standard DIY assembly.

6. Transit Insurance & Mandatory Unboxing Video

All shipments are transit-insured against catastrophic loss or structural damage. To protect your purchase:

  • Inspect the outer packaging before signing the carrier’s delivery receipt. If the outer carton is heavily crushed or torn, record a clear note on the delivery slip ("Received in damaged condition").

  • Record an Uncut Unboxing Video: The customer must record a single, continuous, unedited video starting from the sealed outer shipping label through complete unpackaging.

  • 48-Hour Claim Window: In the event of transit damage or missing parts, share the unboxing video with us via WhatsApp or email (support@sheeshamheritage.com) within 48 hours of delivery to initiate a free replacement or polish touch-up.